• Work with Director to grow and develop a high-quality care at home service for older people in the local area.
• Deal with new client enquiries and convert into Care Consultations / Plans including conducting risk assessments to ensure compliance to relevant Care Inspectorate, legal and regulatory requirements.
• Partner with Director on employee recruitment including interview, assessment, onboarding and training.
• Manage a team of field-based employees in the delivery of the highest standards of care including staff development, scheduling, operational monitoring and quality assurance.
• Make effective use of a range of IT systems in support of our recruitment, training, care and quality control processes.
• Continual review and improvement of our processes to ensure the most effective and efficient service is always being delivered to clients and staff.
• Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to continuously improve the service.
• Support the Director in execution of the marketing strategy to raise awareness of the service in the local community.
• Understand the commercial implications of the business decisions and work with Director to assess, review and track against business plans.
• Promoting a positive culture in line with the Home Instead ethos and values.

• Possess the drive and ambition to build a growing business with a focus on delivery of high-quality, premium care services.
• Excellent understanding of the regulatory responsibilities of a Registered Manager.
• Good knowledge of SSSC Codes of Practice and implication for our business, clients and staff.
• Great interpersonal, communication and influencing skills with the ability to communicate appropriately with all levels of the business and external customers / stakeholders.
• Excellent people management skills with an ability to build effective relationships with staff and peers.
• A self-starter able to work with minimal direction, is confident taking the initiative and can effectively upwards manage.
• Be flexible to meet the demands of the business including participating in an on-call rota.

Candidates must hold a practice qualification – SVQ Social Services and Healthcare at SCQF Level 9, or equivalent. Additionally, must hold or be willing to work towards a management qualification – SVQ Care Services Leadership and Management at SCQF Level 10, or equivalent. (Support will be provided to attain this qualification).